Every call reviewed
We review calls against pickup speed, script compliance, booking completion, objection handling, pricing compliance, opening and handoff, and overall conversation quality.
ABOUT US
Operators serving operators.
PupMatcher was built to solve the operational problems pet retailers run into when lead flow grows faster than store teams can manage consistently. Today we support operators that want stronger booking discipline, better lead recovery, and a tighter front end to the sales cycle.
Independent and franchised pet retailers focused on puppy sales.
Our clients are single-location independents, multi-location chains, and franchise operators where puppy retail is the primary revenue driver. The common thread across the accounts we take on: the operator has real lead flow, cares about operational rigor, and wants a partner rather than a generic BPO.
Fast coaching follow-up
Calls are reviewed quickly, with coaching and feedback delivered while the conversations are still fresh and the guidance can improve the very next interactions.
Outside sales reinforcement
External sales consultants with direct pet-retail experience work with our leads and team supervisors to keep technique sharp.
Built for scale
The operation is designed for single-location stores, multi-location groups, and fast-moving Petland operators that need consistency across markets.
Trusted by operators who need measurable lift.
Our processes, scoring frameworks, and coaching standards were built around the reality of high-intent puppy inquiries, missed-call recovery, and appointment conversion. We focus on measurable operational lift, stronger close-rate performance, and cleaner lead flow for operators that care about execution.
We support tens of operators within the Petland ecosystem alongside other pet retailers that want disciplined lead handling and measurable sales conversion lift.
Human operations, paired with AI for coverage.
PupMatcher partners with Slyck AI to extend coverage beyond what a human team can physically deliver. The human-AI split is deliberate: humans close during peak hours; AI catches everything else. Operators engaging both get 24/7 lead coverage without the cost of running a 24/7 human floor.
Visit slyckai.com →